HikeCue Support
Questions, a problem with the app, or feedback: email us. Every message is read by a person.
What helps us answer
- Your iPhone model and iOS version
- What you expected and what happened, with the time if it concerns a trip or a notice
- Screenshots, if you have any
If you received a notice about someone
The status page linked in the notice shows their last known location and what to do, and it updates when they check in. For anything else, email us.
Account and data
To delete your account and all your data, open Settings in the app and choose “Delete account and all data”. It takes effect at once. What HikeCue keeps, and for how long, is in the privacy policy.
Frequently asked questions
Does it work without signal?
Yes. The return time is kept by HikeCue, so the overdue notice goes out even when your phone has no coverage or is off. Your last known location is the last position your phone reported while it had signal, and it may be hours old.
What if I'm just running late?
Extend from the lock screen with one tap, or check in early. Extending moves your return time, and your contacts get the new time right away.
Do my contacts need the app?
No. They accept your invite with one tap and get notices by email and on a web status page. If they install HikeCue, they receive your notices in the app too.
Does HikeCue call for help?
No. HikeCue does not call anyone on your behalf. Whether to call for help is decided by your contacts. Notices can be false alarms, and delivery can fail.
What does it cost?
v1.0 is free, and there is nothing to buy in this version.
Which iPhones?
iPhone with iOS 17 or later. Your contacts can use any phone or computer with email and a browser.